Help Scout's Beacon lets you provide live chat support, serve customers relevant knowledge base articles, and provide customers with a way to email you when live support isn't available. Help Scout offers a great solution for those looking to start using chat. Help Scoutīest live chat tool for complete customer service. If you've decided that you need a new tool for offering chat support, get started on your research with our list of the 11 best live chat tools. The 11 best live chat tools for customer support If you're considering adding chat to the channels where you offer support, start your search by reviewing this list of the 11 best live chat tools. Not only can live chat offer the same immediacy, it’s also less resource-intensive - and it’s the preferred support channel for many. Though phone support may be what many think of for live support, there’s another option: live chat.

Offering live support can really take your customer experience to the next level.

Maybe they’re not finding what they need in your help documentation, or they want to talk through an issue in real time, and email simply won’t cut it. Sometimes customers want to talk to a live person.

Facebook live agent